Terms & Conditions
Last Updated: November 2025
Welcome to USpree (“USpree,” “we,” “our,” or “us”). By accessing our website or placing an order through our services, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. About USpree
USpree is a U.S.-registered S-Corporation headquartered in New York City, USA.
We operate as a personal shopping and international shipping service, purchasing products from official U.S. retailers on behalf of customers and arranging delivery to Bangladesh.
Our service includes:
• Purchasing from official U.S. retailers
• Shipping to our Delaware (tax-free) warehouse
• International cargo shipping
• Customs coordination
• Final courier delivery within Bangladesh
USpree acts as a service provider facilitating purchases and international shipping. Product availability, warranties, and return approvals are determined by the original retailer or manufacturer.
2. Eligibility
Customers must be at least 18 years old to use our services or place an order.
By placing an order, you confirm that all information provided is accurate and complete.
3. Ordering & Confirmation
Orders may be placed through uspree.shop or other approved communication channels.
Before confirming an order, customers will receive a total payable amount, which may include:
• Product price
• Shipping cost (per pound)
• 10% USpree service fee
• Any applicable fixed customs charge (if required)
Orders are confirmed only after full payment is received.
Once a product has been shipped from the warehouse, cancellations may not be possible.
4. Pricing Structure
Total Cost =
Product Price + Shipping Rate (per lb) + 10% Service Fee
Products are shipped to our Delaware warehouse, where eligible purchases may avoid U.S. sales tax.
For certain items such as laptops, desktops, or other high-value electronics, a fixed customs charge may apply. If applicable, this charge will be clearly informed before purchase so customers do not face unexpected customs fees upon delivery.
The 10% service fee is non-refundable.
5. Payment Terms
Full payment is required before product purchase and shipment.
Cash on Delivery (COD) is not available.
Payments must be made through approved payment methods listed on our website.
Service fees remain non-refundable under all circumstances.
6. Shipping & Delivery
Estimated delivery time: 15–30 days after shipment departure from the United States.
Delivery timelines may vary due to factors beyond our control, including:
• Airline cargo schedules
• Weather conditions
• Customs inspections
• Global logistics disruptions
• Courier delays
USpree is not responsible for delays caused by external logistics or regulatory processes.
Final delivery in Bangladesh is completed through trusted courier partners.
7. Return Policy
USpree generally does not offer returns or exchanges after products have been delivered.
All sales are considered final, unless Optional Shipping Insurance has been purchased and a valid claim is submitted within the required timeframe.
Returns may only be possible if permitted by the original retailer’s return policy.
8. Standard Shipping Terms
All shipments are handled with care and shipped through professional cargo and courier partners.
Under standard shipping conditions:
Basic shipping does not include coverage for loss, damage, or theft during transit.
Once a shipment has been handed to airlines, cargo services, customs authorities, or courier partners, USpree is not liable for incidents outside our direct control.
Customers who require additional protection should purchase Optional Shipping Insurance.
9. Shipping Insurance Policy
All shipments include $100 complimentary insurance coverage provided by USpree.
Customers may purchase Optional Shipping Insurance at checkout for additional protection.
Optional Insurance Premium:
5% of the declared product value
Coverage Includes:
• Damage during transit
• Total loss during shipping
• Theft during transit
Insurance coverage is valid only during international transit from the United States to the Bangladesh warehouse.
Coverage ends once the shipment is handed over to or delivered by a third-party local delivery service.
Insurance applies only to the declared product value. Shipping charges, service fees, customs duties, and other associated costs are not covered unless explicitly stated.
The maximum insurance coverage per shipment is $2,000.
For issues identified after final delivery, USpree will make reasonable efforts to assist customers; however, such cases are not covered under the insurance policy.
10. Insurance Claim Policy
For shipments with Optional Shipping Insurance, claims must be submitted within 24 hours of confirmed delivery to the Bangladesh warehouse.
To file a claim, customers must provide:
• Notification to USpree within 24 hours
• Clear photo or video evidence (for damage claims)
• Proof of declared product value
• Shipment tracking details
Claims submitted after the 24-hour window may not be eligible for review.
All claims are reviewed within 3–5 business days.
If a claim is approved, USpree will, at its discretion:
• Provide reimbursement up to the insured declared value, or
• Arrange a replacement of the product (if available)
All claim decisions are based on submitted documentation and verification with the shipping carrier.
11. Customer Responsibilities
Customers are responsible for:
• Providing accurate product links
• Providing complete and correct delivery information
USpree is responsible for reviewing product eligibility and ensuring compliance with Bangladesh import regulations before purchasing.
If any item cannot be shipped due to legal, carrier, or customs restrictions, USpree will inform the customer and provide alternative solutions where possible.
USpree is not responsible for delays, losses, or issues caused by incorrect or incomplete information provided by the customer.
12. Legal Compliance
USpree complies with applicable U.S. export regulations and Bangladesh import laws.
If a shipment is delayed, inspected, restricted, or held by customs or government authorities, USpree will assist with communication when possible. However, final decisions made by authorities are beyond our control.
13. Limitation of Liability
USpree shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
In all circumstances, USpree’s maximum liability shall not exceed:
• the declared insured value (if insurance was purchased), or
• the service fee paid for the order
whichever amount is applicable.
14. Changes to Terms
USpree reserves the right to update or modify these Terms & Conditions at any time.
Updates will be reflected by revising the “Last Updated” date.
Continued use of our services after updates constitutes acceptance of the revised Terms.
15. Contact Information
New York City,USA